Incidents reported on status page for BrainUs https://status.brainus.lk/ https://d1lppblt9t2x15.cloudfront.net/logos/80355d254d4703216dbca16c6d7449cc.png https://status.brainus.lk/ en https://status.brainus.lk/incident/780172 Fri, 05 Dec 2025 09:18:49 -0000 https://status.brainus.lk/incident/780172#56ca8d13fa841835eac4c4920120e01445002c4b22fd28dbb7101111a71529aa Supabase recovered. https://status.brainus.lk/incident/780172 Fri, 05 Dec 2025 08:50:16 -0000 https://status.brainus.lk/incident/780172#e2f6c7cb84af70599827ffc35e7db64f303448bd37a6e2a8741efc11d9e159b1 Supabase went down. https://status.brainus.lk/incident/777069 Mon, 01 Dec 2025 01:07:30 -0000 https://status.brainus.lk/incident/777069#fbfa8d95cc10a002067522015a2a7d3a120389a5f3b51be88fd72d4d324e247c MongoDB Atlas recovered. https://status.brainus.lk/incident/777069 Mon, 01 Dec 2025 00:04:22 -0000 https://status.brainus.lk/incident/777069#c371f426ef5400a8e0dd050b4ecbb1070580ec451b2451b29378d565349f5bae MongoDB Atlas went down. https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 16:16:00 -0000 https://status.brainus.lk/incident/775377#4b37ee682f604717abb60c591fa942dca6370c071f96312aa48f13fe230902c6 Chat is fully back to normal! We’ve fixed the Redis validation issue by making it tolerant of older messages with incomplete citations. All conversations are now loading and saving correctly, and caching is working as intended. https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 16:16:00 -0000 https://status.brainus.lk/incident/775377#4b37ee682f604717abb60c591fa942dca6370c071f96312aa48f13fe230902c6 Chat is fully back to normal! We’ve fixed the Redis validation issue by making it tolerant of older messages with incomplete citations. All conversations are now loading and saving correctly, and caching is working as intended. https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 10:13:00 -0000 https://status.brainus.lk/incident/775377#189583e5d5fc22399fff7f7965d3055e35daf25c322b956024656a5e0cbcc59c We've pinpointed the cause of the chat outage: our new Redis caching system is rejecting older conversation messages that contain incomplete document citations, such as missing file names or IDs. This validation error is blocking the entire chat process, preventing users from sending or saving new messages https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 10:13:00 -0000 https://status.brainus.lk/incident/775377#189583e5d5fc22399fff7f7965d3055e35daf25c322b956024656a5e0cbcc59c We've pinpointed the cause of the chat outage: our new Redis caching system is rejecting older conversation messages that contain incomplete document citations, such as missing file names or IDs. This validation error is blocking the entire chat process, preventing users from sending or saving new messages https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 10:05:00 -0000 https://status.brainus.lk/incident/775377#ed5311c9408385f316f860487361c195d87e78816cfe5782ef59b9c5f551b4de We're investigating an issue with our chat system that is preventing users from sending messages. The problem occurs when the system tries to process conversations that reference certain documents. We're working to fix the problem as quickly as we can. We'll share another update shortly. https://status.brainus.lk/incident/775377 Thu, 27 Nov 2025 10:05:00 -0000 https://status.brainus.lk/incident/775377#ed5311c9408385f316f860487361c195d87e78816cfe5782ef59b9c5f551b4de We're investigating an issue with our chat system that is preventing users from sending messages. The problem occurs when the system tries to process conversations that reference certain documents. We're working to fix the problem as quickly as we can. We'll share another update shortly.